FAQ's

Do your lenses meet Australian and International standards?

All VANDA lenses meet Australian and New Zealand standards for sunglasses (AS/NZS 1067.1) and provide UV400 protection.

Our lenses also meet European standards (EN ISO 12312-1:2022), ensuring high protection against sun glare and safe use for everyday driving.

What lens category are VANDA lenses?

VANDA lenses are Category 3, offering high protection against sun glare while remaining safe for driving.

Do you offer polarised lenses?

Yes. We offer both polarised and non-polarised options.

Polarised lenses reduce glare from reflective surfaces like water and roads.

Non-polarised lenses provide a more natural view and are often preferred in aviation and marine.

Do you offer prescription lenses?

Prescription lenses are coming to VANDA.

In the meantime, a frame option is available across the CAPRI collection for custom prescription lens fitting through your local optometrist.

Each frame is designed using the same materials and construction as our sunglasses, making them suitable for everyday prescription use.

Can I return my order?

Yes. We offer a 30-day return window.

Returns within 14 days are eligible for a refund.

Returns after 14 days are issued as store credit.

Items must be unworn and returned with all original packaging.

What is Shipping & Return Protection?

Shipping & Return Protection covers return shipping within Australia and simplifies exchanges.

If selected at checkout, return shipping is included.

If not selected, return shipping costs are the customer’s responsibility.

How long does shipping take?

Australia: 3–7 business days (Standard), 1–3 business days (Express)

New Zealand: 5– 10 business days (Standard), 3–5 business days (Express)

What if my item arrives damaged or faulty?

If your item arrives damaged or faulty, contact us within 7 days of delivery and we’ll organise a replacement or refund in line with Australian Consumer Law.

How do I track my order?

You’ll receive a tracking link by email once your order ships.

If your order hasn’t arrived within the expected timeframe, contact us and we’ll assist.

What if I entered the wrong address?

Contact us as soon as possible.

If your order hasn’t shipped, we can update it.

If it has already shipped, we’ll do our best to assist but cannot guarantee changes.

How do I contact VANDA?

Email us at support@vandaeyewear.com and we’ll get back to you within 24 hours.