Exchanges & Returns
We want you to feel confident purchasing VANDA eyewear. If something isn’t quite right, our exchanges and returns process is simple and transparent.
CHANGE-OF-MIND RETURNS
We offer a 30-day change-of-mind return from the date your order is delivered. Returns received within 14 days of delivery are eligible for a refund to the original payment method.
Acceptable returns received after 14 days, but within 30 days of delivery, will be issued as a store credit of equal value to your product.
To be eligible for a return, items must be unworn and unused, in original condition and returned with all original packaging, accessories, and tags intact. Original shipping fees are not refundable.
Refunds and store credits are processed once your return has been received and inspected. Refunds will be issued to the original payment method and may take up to 5–10 business days to appear, depending on your payment provider.
RETURN SHIPPING
Shipping & Return Protection is available at checkout. When selected, return shipping within Australia is included.
If Shipping & Return Protection is not selected, the customer is responsible for return shipping costs for change-of-mind returns. We recommend using a tracked shipping service, as returns must be received before a refund or credit can be issued.
International return shipping is the responsibility of the customer unless the item is faulty.
EXCHANGES
Exchanges are available for the same product in a different colour or variant, subject to stock availability. Exchange requests are subject to the item being unworn and in original condition at the time the return is received.
Once your returned item has been received and approved, the replacement item will be dispatched. VANDA covers the cost of shipping your replacement item to you.
SHIPPING & RETURN PROTECTION
Shipping & Return Protection is an optional add-on available at checkout.
When selected, it includes free return shipping within Australia, protection against loss, theft, or damage in transit, and access to our streamlined returns portal.
If protection is not selected, customers remain responsible for return shipping costs and any shipping risks associated with customer-arranged return services.
FAULTY OR DAMAGED ITEMS
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery. Please include your order number, a brief description of the issue, and clear photos of the product and packaging.
If the issue is confirmed, VANDA will arrange a replacement or refund at no cost to you, in accordance with Australian Consumer Law.
NON-RETURNABLE ITEMS
We cannot accept returns for:
- Items showing signs of wear, damage, or use
- Items returned without original packaging or accessories
- Prescription lenses, unless faulty
HOW TO START A RETURN OR EXCHANGE
To begin a return or exchange, please visit our returns portal.
If you require assistance, contact us at: support@vandaeyewear.com
Our team will assist you through the process.
Last updated: 10 May 2026
